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Secure Message Center
ALL COMMUNICATION MUST BE IN WRITING THOUGH OUR SECURE MESSAGE CENTER.
To ensure strict compliance with the law, all correspondence is screened by our legal department — which would not be possible via phone. (Emergency phone support is available from your collective.)
If you are a member and need routine support, please contact your collective via email to keep phone lines clear. If law enforcement needs to verify your membership please have them call the number on your documents. (DOCUMENTS ISSUED AFTER 01/01/2024 INCLUDE DIGITAL VERIFICATION — PHONE VERIFICATION IS NO LONGER REQUIRED.)
Please read our Frequent Asked Questions.
ATTENTION NEW MEMBERS: If you have not received your documents after 2 days, please check your SPAM folders, both online and in your email client (if applicable).